Welcome to the JAKE website. These terms and conditions apply to your use of our website and any purchases you make from us. By accessing this website and/or placing an order, you agree to be bound by these terms. If you do not accept them, please do not use this website.

1. Website Use & Access

1.1 You may browse our website without registering. However, some features may require you to provide personal information.

1.2 We reserve the right to update these terms at any time. Continued use of the website indicates your acceptance of any changes.

1.3 While we strive to keep our website accessible 24/7, we do not guarantee uninterrupted service and are not responsible for any downtime due to maintenance or technical issues beyond our control.

2. Ordering & Payment

2.1 Placing an Order

• Orders are placed through our online checkout or via direct contact with our sales team.
• You will receive an order confirmation once your purchase is processed.

2.2 Payment

• We accept Visa, Mastercard, and other major payment methods.
• Prices are in [Your Currency] and include VAT unless otherwise stated.
• Payment must be completed before orders are processed for delivery.

2.3 Refusal of Order
We may decline an order if:

• The product is out of stock.
• Payment authorization cannot be obtained.
• There is an error in pricing or product description.

3. Cancellations & Returns

3.1 Made-to-Order Items

• Made-to-order products, including custom tiles, wallpapers, and bespoke designs, cannot be canceled, amended, or returned once production begins.

3.2 Stock Items

• Stocked items may be returned within 30 days of receipt, provided they are unused and in their original packaging.
• Customers are responsible for return shipping costs unless the item is defective.
• Refunds are processed within 14 days after we receive the returned goods.

3.3 Reporting Issues

• Any issues with your order must be reported within 24 hours of delivery.
• Contact us at [Your Contact Email] with your order number and details of the issue.

4. Delivery & Shipping

4.1 Shipping & Delivery Time

• We deliver to the address provided at checkout.
• Orders are typically delivered Monday to Friday, 8 AM – 5 PM via third-party logistics providers.
• Larger items will be delivered kerbside and may require assistance to unload.

4.2 Missed Delivery

• If you are unavailable at the time of delivery, re-delivery fees may apply.
• Any access restrictions to your delivery location must be communicated in advance.

5. Product Warranty & Liability

5.1 Product Assurance
We guarantee that our products:

• Match their description on our website.
• Are of satisfactory quality and fit for their intended purpose.
• Are free from material defects at the time of delivery.

5.2 Warranty Limitations
This warranty does not cover:

• Normal wear and tear, accidental damage, or misuse.
• Installation issues due to failure to follow provided instructions.
• Alterations or repairs not authorized by us.

5.3 Liability Limitations

• We are not responsible for indirect losses such as lost business, revenue, or data.
• Our total liability is limited to the purchase price of the product.
• Nothing in these terms affects your legal rights in relation to defective products.

6. Copyright & Intellectual Property

6.1 All website content, including images, designs, logos, and text, is owned by or licensed to JAKE and is protected by copyright laws.

6.2 You may not reproduce, distribute, or use any content from our website without prior written permission.

7. Privacy & Data Protection

7.1 We collect and process personal data in accordance with our Privacy Policy, ensuring compliance with applicable data protection laws.

7.2 By using our website or placing an order, you consent to our collection and use of your data as outlined in our privacy policy.

8. Governing Law & Jurisdiction

8.1 These terms and your use of our website are governed by JAKE's law.

8.2 Any disputes shall be subject to the exclusive jurisdiction of the JAKE''s courts.

9. Contact Information

For any questions regarding our Terms & Conditions, please contact:

JAKE
Phone: +44 7769224380
Email: contact@houseofjake.com